RFT Support

Please refer to the Frequently Asked Questions before submitting a Support Request, as this document contains a list of answers to typical questions about Rogers Fast Track.
If the FAQ does not help, please fill out the fields below to submit a question or to report an issue. Please be as specific as possible to facilitate the troubleshooting process. The information provided will be key to answer your question or solve a reported issue.

What happens next:
Once the Support Request Form is filled and submitted, a case will be generated and you will be provided with a case number as reference.

To submit your support request, please provide the following information:

* Learner Full Name:

* Learner eMail:

Learner Company:

* Request Type:

* I need help with:

* Is this for Single or Multiple Learner's?:

Operating System:

* Training (Course \ Program \ Curricula) ID Or Title:

* Class (Start Date / Time):

Training (Content) Language:

Browser Type & Version (Used To Launch Content):

* Launching From Mobile Device?:

Please download the excel template, read the guidelines before you fill in and attach the file and submit request.
Please zip (compress) files to attach multiple documents.

Please attach screen shots of the issue. Press the Print Screen key (PRT SC) then copy and paste into a doc (CTRL + V) and attach. Supported documents e.g. MS Word, Excel, JPG, PNG.
Please zip (compress) files to attach multiple documents.

File Attachment:

Issue Detail / Additional Comments:

Debugging

filename

extension

base64